Delivery Information
Welcome to our Delivery Information page! We are committed to ensuring that your orders are delivered promptly and efficiently. Here, you will find all the details regarding our delivery processes, timelines, and policies. If you have any further questions, feel free to contact our customer support team.
Shipping Methods and Costs
- Standard Shipping: Delivery within 5-7 business days. Cost: $5.99
- Expedited Shipping: Delivery within 2-3 business days. Cost: $12.99
- Overnight Shipping: Next business day delivery. Cost: $24.99
- For orders over $50, we offer free standard shipping!
Order Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Delivery Areas
We currently deliver to addresses within the United States, including Alaska and Hawaii. We do not ship to P.O. Boxes, APO/FPO addresses, or international locations at this time.
Tracking Your Order
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track your order directly on our website or through the carrier’s website.
Delivery Issues
If you have not received your order within the expected delivery timeframe, please check the tracking information provided. If the tracking information indicates that your order has been delivered but you have not received it, please contact our customer support team immediately. We will work with the carrier to resolve the issue.
Damaged or Missing Items
In the unlikely event that your order arrives damaged, or if there are missing items, please contact our customer support team within 48 hours of receiving your order. Provide your order number, details of the damage, and any supporting photos. We will arrange for a replacement or a refund as quickly as possible.
Contact Us
For any delivery-related inquiries, please reach out to us:
- Email: support@ourcompany.com
- Phone: 1-800-123-4567
- Business Hours: Monday to Friday, 9 AM – 5 PM EST
Thank you for shopping with us! We strive to provide you with the best possible delivery service and appreciate your business.